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Nearly half of companies are actively exploring or developing generative AI customer service applications.

In brief: Acast executives Georgina Holt and Christiana Brenton have left to start a new venture. 

Opinion: You absolutely can do this wonderful, crazy job, run a house, socialise and still feel a strand of sanity at the end of it, says career coach and former media sales executive Stefanie Daniels in a new column for The Media Leader.

Edmunds joins as media director of video and podcast following 20 years at The Guardian.

Jobs: The most creative ideas aren’t going to come when people work productively in front of their monitors at home.

Columnist Nicola Kemp returns to the podcast alongside reporter Ella Sagar to discuss the steps leaders need to take to retain workers facing a number of crises over pay, burnout, and unequal treatment.

In brief: Luttrell will serve on the board of the company as it seeks to “expand its product roadmap and further establish itself as a sustainability-focused leader” in digital advertising.

Managing the time difference is one of the most difficult parts of moving from the UK to the US. Doing so requires strategy and rule-setting.

Brundrett has held a range of leadership roles at Vox Media over the past 15 years, most recently as COO before stepping down from day-to-day responsibilities in 2022.

O’Brien told The Media Leader that she is working towards a ‘semi-retirement’ and will be vacating the position of head of media, effectiveness and performance near the end of the year.