The Independent Television Commission today issued a Direction to all cable operators and satellite licensees which warns against rival broadcasters giving out misleading information about their competitors.
The move follows allegations made by a number of cable operators and subsequent counter allegations by BSkyB that employees have given “misleading and denigratory information” about the terms of supply of their competitors’ services to prospective subscribers. The ITC has decided that “lapses in standards have occurred” and will now take action to prevent this happening in the future.
Licensees will now be required to have in place adequate training, monitoring and compliance procedures for all sales and subscriber management staff, and a register of complaints from competing service providers must be maintained and made available for inspection by the ITC.
The watchdog has said that it will “consider the imposition of sanctions” should any licensee fail to comply with these terms.
ITC: 0171 255 3000
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