Why social engagement and commerce are all about fandom — with BBC Studios’ Jasmine Dawson
There’s a lot going on at the BBC at the moment. A pair of scandals relating to a Gaza documentary and former MasterChef presenter Gregg Wallace have caused a stir. And the timing isn’t great a year before negotiations on a new royal charter, especially as a further 300,000 households have reportedly stopped paying the licence fee.
But the Beeb’s commercial arm is in rude health, achieving record revenue and profit in its latest earnings report.
To thrive in the next era of media consumption, the BBC is adapting to reach audiences where they are and stave off competition from streaming rivals and social platforms. And it’s turning to ecommerce to drive new revenue streams off the back of its most popular intellectual property.
Jasmine Dawson is BBC Studios’ senior vice-president of digital. She joins Jack Benjamin to discuss how the commercial arm is modernising its go-to-market strategy by cultivating fan communities and providing reliable measurement of engagement in a fragmented social environment.
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Thanks to our production partners Trisonic for editing this episode. Discover how Trisonic can elevate your brand and expand your business by connecting with your ideal audience.
3:06: Reaching “platform-agnostic” viewers to drive fandom
6:46: BBC Studios’ new ecommerce play
11:53: Accurately measuring engagement — why views are “a false economy”
16:12: Challenges in working with platforms
22:41: Leveraging the creator economy and “acting like a creator”
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