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New research from Gartner suggests that businesses are likely to underestimate the costs of Customer Relationship Management projects by between 40 and 75% between now and 2006. Gartner forecasts that large firms could spend as much as $30 million to $90 million over three years on technology, training and services relating to CRM projects. In… Continue reading Gartner Forecasts Underestimates In CRM Project Management

As the horrific events unfolded across the Atlantic yesterday afternoon, billions of pounds were wiped off the UK stock market, traditionally closely allied to Wall Street. The closing value of the market was the lowest for well over a decade, while the longer term economic implications are thought likely to be on a similarly unimaginable… Continue reading Sharewatch

Internet news traffic reached record levels on Tuesday immediately following attacks on the World Trade Center in New York and the Pentagon in Washington. Extensive retrieval times on news sites forced online publishers to cut back on graphics and interactive features within their sites but this was not enough to stop many servers grinding to… Continue reading Internet Traffic Reaches Record Levels In Wake Of Attacks On US Targets

Millions of viewers in the UK were glued to their television sets yesterday as the horrific events in America unfolded. Normal scheduling was suspended as broadcasters offered almost uninterrupted coverage of what was described by Paul Fox, the former managing director of the BBC as “the most momentous event ever seen on live TV.”As the second highjacked… Continue reading US Attack Sparks News Marathon

The growth of digital TV has been impressive, from a standing start at the end of 1998 to 5.5m Sky Digital subscribers and 1.1m ITV Digital subscribers by June this year. Sky has pulled ahead of its Granada/Carlton owned rival, but progress for both has been steady. Jupiter MMXI recently predicted that over 50% of… Continue reading Insight Analysis: Our Digital Future

The internet struggled to cope with demand for access yesterday afternoon as as millions of users logged on to visit news sites following the terrorist attacks on US political, military and economic centres.The BBC, Reuters, Sky, CNN and ITN news sites were all unavailable as of 4pm yesterday and according to press reports 80% of… Continue reading US Attacks Hit Internet

The Radio Authority is investigating the Kent Messenger Group following its acquisition of South East Radio, which broadcasts the local station Neptune Radio to Folkestone and Dover.Under broadcasting law a company which runs a local newspaper cannot also own a local radio station in the same area unless an investigation shows it to be in… Continue reading Radio Authority To “Test” KM Group

The growth of digital TV has been impressive, from a standing start at the end of 1998 to 5.5m Sky Digital subscribers and 1.1m ITV Digital subscribers by June this year. Sky has pulled ahead of its Granada/Carlton owned rival, but progress for both has been steady. Jupiter MMXI recently predicted that over 50% of… Continue reading Feature: Digital Future

UK public relations and advertising company, Chime Communications, this morning said that it is positive about its future, despite seeing no improvement in market conditions before 2002. Chairman Lord Bell said that Chime’s interim financial results ‘show the group’s strength and are extremely satisfactory’, coming in a period when the market ‘continues to be very… Continue reading Chime Communications Offers Positive Outlook Despite Market Uncertainty

Media companies were subjected to a rough ride yesterday as the FTSE 100 index closed at its lowest level for three years. Chrysalis, which announced the closure of all of its new media interests with the exception of its sports network Rivals.com (see New Media Write-Offs Cost Chrysalis £9.6m), saw shares fall 12.5% yesterday to… Continue reading Sharewatch