Companies spend millions building and protecting their brands, but then ruin it all with terrible customer service, laments ISBA’s Bob Wootton.
More Opinion articles
A number of important groups in British society are still under-represented in the advertising industry, writes Dominic Mills – and if industry doesn’t bite the bullet soon, there’s a danger it will fall even further behind.
Customers expect a seamless, cross channel interaction with brands; however, there’s a fine line between effective targeting and getting creepily close. Marketers have their work cut out.
This week Simon Andrews, founder of Addictive!, looks at the impact ad fraud is having on the digital landscape, new devices from three of the big players and developments in China.
The latest local TV channel to launch today – Made in Cardiff – has a strategy its producers say will ensure its success. But will it bring in the viewing figures advertisers need?
The FaceBucket phenomenon raises important issues around the modern tech world’s consumption of mobile video, writes Greg Grimmer, Global COO, Fetch.
Tom George, chairman of the IPA Media Futures Group, explains why media is now the engine driving modern-day enterprise.
More than half the world’s population will be passing through airports by 2017 – so how can advertisers make the most of the opportunities?
If anyone in adland ever wonders why they are held in such low regard by the population, this is why, says Dominic Mills.
Programmatic is here to stay – but in order to drive our industry forward, we need to ensure we are equipped with the necessary skills and knowledge to turn this revolutionary form of advertising into our greatest asset.