Nearly half of companies are actively exploring or developing generative AI customer service applications.
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Opinion: You absolutely can do this wonderful, crazy job, run a house, socialise and still feel a strand of sanity at the end of it, says career coach and former media sales executive Stefanie Daniels in a new column for The Media Leader.
Columnist Nicola Kemp returns to the podcast alongside reporter Ella Sagar to discuss the steps leaders need to take to retain workers facing a number of crises over pay, burnout, and unequal treatment.
Managing the time difference is one of the most difficult parts of moving from the UK to the US. Doing so requires strategy and rule-setting.
Leaders risk being more concerned with protecting their office footprint than promoting and retaining female talent, warns Nicola Kemp.
The Media Leader Jobs: New funding for creative start-ups to scale up will help turn entrepreneurs into business leaders.
It is only through the power of experience that we really understand and develop the true craft of media planning, writes OMD UK’s head of planning.
The media industry still has a problem retaining its diverse talent. But how can equitable coaching help stem the flow of employees wanting to leave?
AI tools can be used to boost productivity and increase output among creative workers so that automation isn’t necessarily a zero sum game.
Starcom CEO Nadine Young shares three lessons that she’s learned from being an agency leader.